COVID-19 RESPONSE
November 16, 2020
Last updated: November 16, 2020


We will rely on the Saskatchewan Health Authority for any public alerts regarding future visitations to our sites, of customers who have tested positive for COVID-19. Please refer to the Saskatchewan Health Authority.

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The novel coronavirus (COVID-19) pandemic is a global challenge that is having a real impact on the communities we serve.

We are taking steps across our business and all locations to keep our team members and customers safe and healthy, including:

  • Our stores are cleaned and sanitized daily as part of normal business, and we have increased the frequency and intensity of cleaning practices, especially on high-touch surfaces.
  • We have provided our team members with current information on prevention so they can stay healthy or stay home if they are feeling ill or are at risk of contracting the virus. These practices are informed by Health Canada (Canada.ca/coronavirus) and the Government of Saskatchewan (Saskatchewan.ca/coronavirus)
  • We have limited the number of team members working in smaller spaces at any given time.
  • Signage, physical barriers (including plexiglass shields) and visual cues have been installed in all of our locations to remind our guests of proper social distancing and other health and safety practices while shopping.
  • One-way aisles and other directional signage has been installed to help everyone maintain the proper distance while shopping.
  • We are controlling the number of shoppers in our locations to allow proper distancing.
  • Mask protocols for our team members have been implemented to reduce the spread of Coronavirus.
ADDITIONAL CHANGES IN FOOD STORES
  • Online ordering is now available at Riverbend Co-op food stores in Beechy, Davidson, Kenaston, and Outlook.
  • Monitoring stock of high-demand essential items and setting a purchase limit if necessary.
  • An Early Shopping hour (8:00AM-9:00AM Wednesday and Friday) is reserved for our elderly and vulnerable guests at our Davidson and Outlook food stores.
  • Reusable bags are now allowed in the stores; we ask that you wash your reusable bags regularly. No customer packaging is to be placed on checkout counter. Please leave your reusable bags in your cart while you pack your own groceries.
  • Plexiglass barriers have been installed at checkouts.
  • Frequency of cleaning in locations has been increased, and high-touch surfaces are sanitized multiple times per day.
ADDITIONAL CHANGES IN GAS BARS
  • Full service is available at all our gas bar locations with social distancing protocols in place. 
  • Plexiglass shields have been installed at all service counters. 
  • Frequency of cleaning in all gas bars and convenience stores has been increased, and high-touch surfaces are sanitized multiple times per day.
ADDITIONAL CHANGES IN HOME CENTRES
  • Delivery services have been adapted to ensure minimal personal contact between team members and customers.
  • Plexiglass shields have been installed at service counters. 
  • Frequency of cleaning in locations has been increased, and high-touch surfaces are sanitized multiple times per day.
ADDITIONAL CHANGES AT AGRO LOCATIONS
  • Delivery services have been adapted to ensure minimal personal contact between team members and customers.
  • Plexiglass shields have been installed at service counters.
  • Frequency of cleaning in locations has been increased, and high-touch surfaces are sanitized multiple times per day.

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Preparing for COVID-19 at Riverbend Co-op

We know our team members and our communities look to us to ensure our stores are a safe place to shop, and we take that responsibility seriously.

If we learn that an employee working at Riverbend Co-op has been confirmed to have COVID-19, we will take the following actions to protect our team and our community:

  • When COVID-19 is confirmed, the public health authority will advise and provide direction to ensure the safety and well-being of our team members and customers and we will comply with any directions they provide, which may include:
    • Reviewing the employee’s work schedule and will also ask other employees that have had direct contact to self-isolate as well
    • Reviewing cleaning and sanitization practices to ensure adherence to current standards
    • Thorough cleaning of the location with particular attention to high touch surfaces

We appreciate the work being done by all our employees in serving the community and we are working to support them as we make our way through this pandemic together. That’s why when any of our employees are feeling unwell or showing symptoms, they are directed to remain at home, and will be followed up with by our team leaders who may recommend the team member contact 811 for further screening.

We understand the impacts of COVID-19, which is why we want to be transparent and disclose broad details about the confirmed cases while ensuring the confidentiality of our team. When we are aware of confirmed cases, we will update this page.

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IMPORTANT NOTICE TO OUR GUESTS

We are asking all of our guests to take these important precautions to ensure the safety of all of our guests and our Riverbend Co-op team members:
  • If you are ill, have travelled internationally in the past 14 days, or have been in contact with someone who has contracted the COVID-19 virus, please do not enter our stores.
  • Maintain at least 2 metres between you and all others at all times.
  • If possible have one family member shopping at a time. Please do not shop in groups.
  • Please keep your reusable bags in your grocery cart.
  • Please obey signage and markings on the floor in our stores.
  • Please touch only the items you intend to buy.
  • To limit contact and cash handling, please use debit or credit payment if possible. Use tap to pay if possible. 
  • Be patient as our team members work hard to stock our shelves, and take extra breaks during the day to wash their hands and sanitize high-touch surfaces.

Please share this information with your friends and family. These are practices we can all use, no matter where we are shopping.

Thank you for your cooperation.

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Our first priority is the safety and well-being of our team members and guests.We believe we are taking the right steps to ensure that your local Riverbend Co-op stores are safe. With the support of our suppliers, we’ll also make sure that our prices on all essential items remain stable throughout this challenging time.

Thank you for being a loyal Co-op customer and member. We’ll continue to update you on our efforts to help our team members and communities stay safe and healthy.


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